Privacy Policy

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Effective Date: 26/07/2024

1. Introduction

Welcome to thoughtfulyou.co.uk. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share your personal data when you visit our website or use our services, in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We collect the following personal data from users:

• Name
• Email address
• Postal address
• Telephone number

We do not collect or store any sensitive information such as gender, race, or religious beliefs. Payment details are collected by a third-party payment processor and are not stored by us.

3. Methods of Data Collection

We collect personal data through the following methods:

• Account creation
• Order forms
• Newsletter sign-ups
• Cookies and tracking technologies

4. Purpose of Data Collection

We collect and use personal data for the following purposes:

• Processing Orders: To fulfil and deliver your orders, including sharing necessary details with delivery companies (e.g., Royal Mail, DPD).
• Customer Communication: To contact you regarding your order, including order updates and delivery information.
• Service Improvement: To offer better service and products by using anonymised data to recommend popular products.
• Policy and Service Updates: To notify you about changes to our products, services, policies, or terms and conditions.
• Marketing Communications: To send you updates, offers, new product announcements, and events via our newsletter, if you have opted in.
• Feedback Requests: To request feedback and reviews about our products and services.

5. Data Sharing

We do not sell or share your personal data with third parties, except as necessary for processing your order and delivery, or as required by law. We may share your information with:

• Delivery companies: For example, sharing your delivery address and telephone number with DPD to deliver your order and send tracking details.
• Affiliates and Group Members: Where necessary to provide our services.
• Legal Obligations: To comply with legal or regulatory obligations or to assist with fraud protection and credit risk minimisation.

6. User Rights

Under the UK GDPR, you have the following rights:

• Access: You can request access to your personal data.
• Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Erasure: You can request the deletion of your personal data.
• Restriction: You can request restrictions on the processing of your personal data.
• Objection: You can object to the processing of your personal data.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [Contact Information].

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data. We do not store your credit/debit card details; these are handled by our third-party payment processor. We retain your data only as long as necessary to fulfil the purposes outlined in this policy.

8. Cookies and Tracking

We use cookies to enhance your browsing experience and to personalise your shopping experience. Cookies help us recognise you when you visit our site and enable us to provide a seamless experience. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our [Cookie Policy].

9. Contact Information

If you have any questions or concerns about your privacy, please contact us at:

Email: sales@thoughtfulyou.co.uk

Telephone: 07830 742 777

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

By using our website, you consent to the collection and use of your personal data as described in this Privacy Policy.