Terms and Conditions

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Effective Date: 26/07/2024

Welcome to thoughtfulyou.co.uk. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Terms

1.1 These Terms and Conditions govern your use of our website and services provided by ThoughtfulYou.co.uk.
1.2 By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

2. Services and Transactions

2.1 We reserve the right to withdraw, cancel, or modify our services at any time without prior notice.
2.2 All financial transactions made through our website are subject to our terms and conditions, and we reserve the right to refuse any transaction at our discretion.
2.3 Payment details are processed by a third-party payment processor. We do not store or hold your credit/debit card details.

3. Customer Expectations and Liability

3.1 We strive to ensure that the information on our website is accurate and up to date. However, we do not guarantee the completeness, accuracy, or reliability of any information on the website.
3.2 We are not liable for any errors or omissions in the content of the website or for any technical issues, including website downtime.
3.3 We are not responsible for any loss or damage resulting from the use or inability to use our website.

4. Intellectual Property and Copyright

4.1 All content on this website, including text, graphics, logos, images, and software, is the property of Thoughtful You Ltd or its content suppliers and is protected by copyright laws.
4.2 You may view, download, and print content from our website for your personal, non-commercial use only.
4.3 You must not reproduce, distribute, modify, or create derivative works from any part of our website without our prior written consent.

5. User Behaviour

5.1 You agree to use our website only for lawful purposes.
5.2 You must not engage in any behaviour that is unlawful, defamatory, abusive, harassing, or harmful to others.
5.3 You must not use our website to promote or distribute spam, advertisements, or any other unsolicited messages.
5.4 We reserve the right to disable any user account that violates these terms without prior notice.

6. Account Termination

6.1 We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without prior notice, for conduct that we believe violates these terms or is harmful to other users or our business interests.

7. Order Cancellations

7.1 For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order, you can notify us by contacting our customer services.
7.2 You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.
7.3 Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print a copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt or if you have had a change of heart.
7.4 Please note that we do not proofread or check personalisations due to our automated system, and the product may come blank or with fixed design or fixed text if you do not enter any personalisation.

8. Returns

8.1 We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.
8.2 We have no liability to you unless you notify us of any damaged, defective, or incorrect quantity items within 72 hours of delivery.
8.3 You must return goods within 7 days of receiving them, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and packaging. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
8.4 The cost of the return is your responsibility, except if the item is faulty, damaged, or incorrect. We cannot be held responsible for packages lost in transit; we recommend sending the package by Recorded or Special Delivery services.
8.5 Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalised or custom made for you, or if you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
8.6 Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.
8.7 Images have been provided for illustrative purposes only, and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

9. Privacy Policy

9.1 Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Third-Party Links

10.1 Our website may contain links to third-party websites that are not owned or controlled by ThoughtfulYou.co.uk. We are not responsible for the content or privacy practices of these websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, ThoughtfulYou.co.uk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the website; (b) any unauthorised access to or use of our servers and/or any personal information stored therein.

12. Indemnity

12.1 You agree to indemnify, defend, and hold harmless ThoughtfulYou.co.uk, its owner, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including but not limited to reasonable legal fees and costs, arising out of or in any way connected with your access to or use of our website or services.

13. Severability

13.1 If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.

14. Governing Law

14.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: sales@thoughtfulyou.co.uk
Telephone: 07830 742 777